Talk to the operator.

Head office

Opening hours

07:00 – 21:00 Hanoi time (UTC+7), every day of the year except Lunar New Year (Tết Nguyên Đán) — a few days in late January or early February each year.

What to contact us about

• Booking questions — happy to answer anything about any of the 17 tour stories before you book. We will also direct you to the right tour for your situation (number of guests, time available, pace preference).
• Private group inquiries — groups of 10 or more, corporate retreats, family multi-generational trips. We can design custom itineraries built from our standard tours.
• Press / editorial requests — email with "Press" in the subject. We provide operator credentials, guide bios, high-resolution images on request.
• Press from other sister sites — hanoijeep.com, biketourhanoi.com, hanoiatvtour.com all route to the same office.
• Feedback after a tour — review on Tripadvisor or email directly. We read every one.
• Something went wrong during a tour — call the WhatsApp dispatcher immediately. We would rather fix a problem than refund it.

What not to contact us for

• Hotels in Hanoi — we do not run hotel bookings. We can recommend neighbourhoods and partner hotels on request.
• Flights — try a flight comparison tool.
• Vietnam visa questions — the official e-visa portal is thithucdientu.gov.vn.

Legal

Hanoitour.tours is an editorial sub-brand of Vietnam Green Travel Co., Ltd (Tax ID 0111220787). All bookings are legally issued by the operator under International Tour Operator Licence 01-3022/2025/CDLQGVN-GP LHQT, issued by the Vietnam National Authority of Tourism.